T ech Support and Resources Do you provide technical support 7 days a week? Yes, we provide professional, responsive customer service via email 7 days a week. We pride ourselves on delivering quality customer service. You will receive effective and prompt answers to your questions. Our strength in this area is one of the reasons we have an exceptional customer loyalty rate. Do you provide documentation? All our clients have access to our comprehensive range of resources available in our Control Panel. Containing our Tech Support Wizard, Glossary, Tutorials, How-To Guides, Answers to Common Questions, Software Downloads, and other handy resources, the Control Panel is a truly useful facility. Our Tech Support Wizard in particular will help you learn more about your site and saves you time by providing you with easily accessible answers to your questions. Come test-drive it! How quickly do you respond to technical support questions? We guarantee to respond to technical support queries within 24 hours but we usually respond in well under 12 hours. You will find our technical support staff helpful and responsive. No radio silence here at Optimate!