The Finer Details:
• We are in Wollongong, NSW, Australia and our contact details are here
• Yes, we stock only genuine OEM toners. Our prices may not give that impression, but we do :) (Please see next paragraph.)
• All prices quoted include GST
• We deliver only to Australian addresses, no exception
• If orders are paid and placed by 2pm Monday to Thursday, and the toner is in stock, your order will ship that night. Delivery is thus usually overnight by air and courier, but may take two or three days in remote areas. If paid and placed by 2pm Friday, delivery is usually the following Monday but again, please allow an additional day or two to remote areas
• We charge a flat $11 inc GST for delivery per order to the one address, regardless of how many items are ordered
• We accept online payment by credit card (MasterCard and Visa), and accept offline payments by credit card, direct deposit and cheque/money order. Please understand we can’t ship any toners until payment is received in full—this will of course delay some offline orders

Why are we so cheap?
It’s quite common for people to not believe our prices and to ring (to be sure we do exist, I think—our number is 02 4227 5975 if you’d like to give us a call!). Quite understandable! Please be assured we sell only genuine OEM toners. But why so cheap? Well, because we use consumables ourselves and know how pricey toners can be, and I see it as a way to give a little something back. Cheap toners delivered by air courier overnight? Why not? And if it makes, or better still, saves someone’s day (and it has many times) then I’m the happier for it!
- Kristi Prohm, Optimate Computer Systems

We supply products from the following manufacturers:

	Kyocera
	Lanier
	Panasonic
	Sagem
	Sharp
	Toshiba
	Xerox/Tektronix

Shipping and Returns
All prices quoted include the Australian 10% Goods and Services Tax. Shipping is a flat fee of $11 inc GST per order to the one address.

Warranty
As a distributor of OEM products, Optimate Computer Systems can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer. Please note that the policies of many OEMs covering warranty of goods may result in a delay of processing of credits and replacements. To enable credit or replacement of product for faulty printer consumables, the following is required.

1. A print sample
2. A copy count for all laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample cannot and will not be investigated
3. Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. A list of these minimum weights is available on request
4. Any goods returned to Optimate Computer Systems must be sent on a freight paid basis and accompanied by a return authority number issued by Optimate Computer Systems. Goods not sent on a prepaid basis will be rejected and goods returned without a return authorisation number may experience delays
5. There are many occasions where both toners and ink cartridges are found not to be faulty. Either ink cartridge nozzles are blocked and they can be easily cleared (obviating the necessity and the cost to all parties of the returns process). On these occasions, if the product is found not to be faulty, the product will be returned to the purchaser with a print sample and no credit will be issued. The same applies to laser toner cartridges albeit that the rectification of the problem is normally of a more technical nature. Please call our office for details of how to clear blocked ink cartridges

If a cartridge is empty or below the manufacturers minimum weight, it will not be credited or replaced. Again, there are no exceptions.

Please note that all goods returned at no fault of Optimate Computer Systems (excluding faulty products), will incur a 10% restocking fee OR minimum fee of $15.00, whichever is the higher. Any product which is older than 60 days will not be accepted without the express approval of Optimate Computer Systems.

Title to the Goods
Title to the goods sold by Optimate Computer Systems shall remain with Optimate Computer Systems until all monies owing have been paid in full and cleared.